Raise Service Call

"Please raise a service ticket"

Please form an orderley queue, oh, how nice that would be.  Tickets to help us to prioritise issues though.

SibitSupport

"CLICK HERE to download"

The famous SibitSupport remote support tool, save it to your desktop, a USB stick or even a good old fashioned floppy.

DNS TOOL

"Total DNS Contol"

Clients with DNS Managment accounts with SIBIT can access their accounts here.

This ought to make you feel better about your computer skills! Unbelievable, but supposedly all true!!!!


============ ==
Tech support: What kind of computer do you have?
Female customer: A white one...

============ ==
Customer: Hi, this is Maureen. I can't get my diskette out.
Tech support: Have you tried pushing the Button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No , wait a minute... I hadn't inserted it yet... it's still on my desk.. sorry....

============ ===
Tech support: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?

============ ===
Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on 'start' for me and.
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates.

============ ========
Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...

==========
Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Aaaah....... ......... ...thank you.

============ ========
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me at Woolies.

============ ==
Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer:! OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work...

============ =======
Tech support: Your password is the small letter 'a' as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters ?

== ============ ====
Customer: can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.

============ =
Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.

============ ======
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.

============ =====
Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well,i have the letter 'a' in the address, but how do I get the circle around it?

============ =====
A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: 'No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.'
============ =====

And last but not least...

Tech support: 'Okay Colin, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P ' to bring up the Program Manager.'
Customer: I don't have a P.
Tech support: On your keyboard, Colin.
Customer: What do you mean?
Tech support: 'P'.....on your keyboard, Colin.
Customer: I'M NOT GOING TO DO THAT!

 

Latest Virus Threat News - Brief yourself now - it only takes a minute

It is an important vulnerability in Hyper-V on Windows Server 2008, which allows denial of service attacks to be launched.

It is a group of critical vulnerabilities in SMB client on Windows 2008/7/Vista/2003/XP/2000, which allows hackers to gain remote control of the affected computer with the same privileges as the logged on user and to launch denial of service attacks.

It is a group of important vulnerabilities in Windows Kernel on Windows 2008/7/Vista/2003/XP/2000 computers, which allows hackers to gain local privilege escalation.

It is a critical vulnerability in the Data Analyzer ActiveX Control on Windows 7/2008/Vista/2003/XP/2000 computers, which allows hackers to gain remote control of the affected computer with the same privileges as the logged on user.

It is an important vulnerability in Kerberos on Windows 2003/XP/2000 computers, which allows hackers to launch denial of service attacks.

It is an important vulnerability in the Windows Client/Server Run-time Subsystem (CSRSS) on Windows 2003/XP/2000, which allows hackers to gain local privilege escalation.

It is a critical vulnerability in different DirectShow components on Windows 2008/7/Vista/2003/XP/2000 computers, which allows hackers to gain remote control of the affected computer with the same privileges as the logged on user.

It is a group of critical vulnerabilities in TCP/IP on Windows 2008/Vista computers, which allows hackers to gain remote control of the affected computer and denial of service attacks to be launched.

Epson TM Print Driver

Just for the Ocuco lads doing Acuitas installations on the ground.

Especially in Fulham (you know who you are).

This is the old TM Print Driver that kick starts the Epson TMT Receipt Printer.

 DOWNLOAD

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