Raise Service Call

"Please raise a service ticket"

Please form an orderley queue, oh, how nice that would be.  Tickets to help us to prioritise issues though.

SibitSupport

"CLICK HERE to download"

The famous SibitSupport remote support tool, save it to your desktop, a USB stick or even a good old fashioned floppy.

DNS TOOL

"Total DNS Contol"

Clients with DNS Managment accounts with SIBIT can access their accounts here.

This ought to make you feel better about your computer skills! Unbelievable, but supposedly all true!!!!


============ ==
Tech support: What kind of computer do you have?
Female customer: A white one...

============ ==
Customer: Hi, this is Maureen. I can't get my diskette out.
Tech support: Have you tried pushing the Button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No , wait a minute... I hadn't inserted it yet... it's still on my desk.. sorry....

============ ===
Tech support: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?

============ ===
Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on 'start' for me and.
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates.

============ ========
Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...

==========
Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Aaaah....... ......... ...thank you.

============ ========
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me at Woolies.

============ ==
Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer:! OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work...

============ =======
Tech support: Your password is the small letter 'a' as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters ?

== ============ ====
Customer: can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.

============ =
Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.

============ ======
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.

============ =====
Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well,i have the letter 'a' in the address, but how do I get the circle around it?

============ =====
A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: 'No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.'
============ =====

And last but not least...

Tech support: 'Okay Colin, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P ' to bring up the Program Manager.'
Customer: I don't have a P.
Tech support: On your keyboard, Colin.
Customer: What do you mean?
Tech support: 'P'.....on your keyboard, Colin.
Customer: I'M NOT GOING TO DO THAT!

 

Latest Virus Threat News - Brief yourself now - it only takes a minute

SCAM ALERT - am seeing shed loads of emails claiming to be from Microsoft containing a weblink for a critical update required for Outlook or Outlook Express - the URL points to a virus payload- do not under any circumstance follow the link - please just delete any emails like this.

It exploits a vulnerabilty in Adobe to install itself in the computers and uses a rootkit in order to make its detection more difficult. It reaches the computer in a PDF document which can be distributed through different means, such as email messages.

It is an adware program which deceives users and warns them of unexisting threats in their computers. In order to eliminate them, they are enticed to purchase a certain program. It can reach the computer through banners or pop-up windows which are displayed in certain websites.

Its main objective is to spread and affect as many computers as possible. It spreads via removable drives and shared resources of the local network and of the user's Internet subnetwork.

It is an adware program which deceives users and warns them of unexisting threats in their computers. In order to eliminate them, they are enticed to purchase a certain program. It can reach the computer through banners or pop-up windows which are displayed in certain websites.

It connects to IRC channels and waits for remote commands ordered by an attacking user. It reaches the computer in an email message about Michael Jackson which has been sent massively.

It is an adware program which deceives users and warns them of unexisting threats in their computers. In order to eliminate them, they are enticed to purchase a certain program. It can reach the computer through banners or pop-up windows which are displayed in certain websites.

Its main aim is to spread itself via the social network Facebook and affect as many computers as possible. It downloads and installs in the computer a fake antivirus program that warns users of unexisting threats.

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